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Building a Successful Family Business

jimandbruce.jpgWe recently attended an event hosted by 1-800 Flowers founder Jim McCann and Bruce Bozzi, owner of The Palm Restaurant. While I've been a loyal customer of 1-800 Flowers for many years and have been to the Palm back when I worked in corporate America, it was really interesting to hear how both have incredibly rich history behind them - starting out as family businesses and flourishing as a result.

Thumbnail image for juliemcann.jpgWhen we arrived, we were greeted by Jim's sister, Julie Mulligan, who serves as the Floral Lifestyle expert for 1-800 Flowers and we were then brought over to meet Chris McCann, Jim's brother, the President of 1-800-Flowers. What really impressed me about the McCann family was their friendliness, warmth and sense of humor.

It turns out that 1-800 Flowers started back in 1976 in Ozone Park, NY when Jim worked as a social worker and to raise extra money opened a flower shop. That business literally blossomed, with Jim adding several more stores to his flagship. And with the help of his sister, brother and now a fleet of dedicated employees, the business is thriving. The reason is simple - 1-800-Flowers has found a simple and cost effective way for consumers to purchase everything from flower arrangements to quality gift baskets for any occasion. They even feature a site called Celebrations, offering decorating tips and recipes on how to plan the perfect party!

At the event, we also met Bruce Bozzi, the owner of The Palm, whose family has owned and operated the restaurant for more than 80 years - building the business from one Manhattan location to several around the world. So it makes perfect sense that these two family owned businesses would eventually join forces. Through 1-800 Flowers basket division (1-800 Baskets), which offers high end gift baskets at incredible prices, McCann unveiled a gift basket that's perfect for food lovers and inspired by The Palm restaurant. Next, we got the chance to see Bruce unveil Jim McCann's caricature on the famed wall of The Palm and we then learned he has been named the Brand Ambassador - an achievement that holds a special place in Jim's heart since The Palm was one of his dad's favorite restaurants.

To find out more about this special event and check out the incredible gift baskets being offered this holiday season, take a look at the video below. And check back soon, because we'll also be speaking with Jim and Bruce on our Blog Talk Radio show!


Find more videos like this on Role Mommy

Posted in: Events, TV on 09/24/2009

Comments

  • It's always great to see family businesses flourishing, especially for such an extended period of time. We've often seen that members of family businesses have trouble fully distinguishing when to treat matters as "business" and when to treat them as "family", but it seems like the best know how to separate the two.

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