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Customer Disservice

Can someone please explain to me why it takes 5-30 minutes to get a real live person on the phone when you're trying to dispute a claim on your credit card or call the bank or the vacuum cleaner bag company that sent you the wrong bags for your outdated Miehle super vacuum? Today was a work at home day - which means I get to work quietly in my bat cave, the phone doesn't ring off the hook, I get to do some quality writing and pay some bills.
Yes, I am the official bill payer in my household even though my hubby is the one with the finance degree. I am the one constantly trying to stay ahead of the billing cycle, avoiding finance charges, not getting ripped off by unnecessary charges and making sure no one is using my credit card to go on an all expense paid vacation to Bali.
Well, today was one of those days where I had to call a credit card company, a wireless service and my bank and by the time I was done, I swear I felt like Michael Douglas in that movie where he goes berserk because people are just so damn slow and are in his way. It took about 10 minutes to get a person on the phone with the phone company - funny - isn't that what they do for a living? Another 5 minutes waiting for my bank to connect me to another person at the bank who could potentially help me and then 10 minutes waiting for my credit card company to tell me why they decided to hit me with finance charges even though I technically paid my bill in a timely fashion.
I have to say - as much as I love technology, I'm beginning to hate the fact that when there is a problem there are like 500 barriers to get to a live person. If I'm calling you then I obviously need to speak with someone. I do not want to press buttons, call out phone numbers or give you my mother's maiden name so you can verify that it's me. Dammit - who else would be calling - certainly not someone trying to rip me off...they're too busy hacking through people's credit card numbers to waste time speaking to customer service!
I finally got off the phone with my last customer service representative and am getting ready to pack up for the day and start the weekend. I think overall I must have wasted at least 1 hour of my day trying to get some customer service...and now it's time to go out to dinner where the waitress will probably be ignoring us too. Maybe I should stay in and give the credit cards a rest for a change - yeah right, like that will ever happen. Knowing me, I'll use the credit card that I just cancelled in a fit of aggravation and I'll be calling customer service to re-activate my account.

Posted in: Blog, Undercover Mom on 02/23/2007


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