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Blowout at the Bagel Store

It happened. I'm officially boycotting my local bagel store - which means I'm going to have to travel an extra mile out of my way for a cinniman raisin bagel button - just so I can stick to my guns and stand up for what's right. Now what would prompt me to do such a thing, you ask? Simple, poor customer service. You see, this is the second time I've had an altercation at the bagel store. The place was taken over by new owners last year and ever since then, the food has been shoddy, the service, brusque and the drinks...well, I'll fill you in on that one in a minute...
The first problem started when I forgot my wallet one day and told the bagel lady I'd be back soon to pay them for the bagel and coffee I had purchased. It took me a little bit longer than I expected to head back to the store and so the woman started calling me at home so that I drop off the $5 I owed her. As soon as she left the first message, I went back to the store and paid my money. But she kept calling. Seems whoever I gave the money to didn't tell her so she kept harrassing me to pay her back. When I finally got her on the phone and explained I already paid them back, she relented. Thoroughly annoyed, I stayed away from the bagel place for at least one month and then started going back a few weeks ago. But yesterday, forced me right back into boycott mode.
You see, after ordering bagels, two coffees (with pretty shoddy lids) and then two wadda juices from the refrigerator, I gathered up my items and brought them to my family, who were sitting in the car waiting for their food. But when my daughter opened her wadda juice (a container that doesn't spill and is a mixture of juice and water), she took one sip and spit it out because it tasted sour - when my husband and I sampled it, she was right - it was pretty rancid. So I grabbed the two juice containers and went inside expecting to be able to make a switch but that didn't happen. When I told the man behind the counter about the bad juice, he proceeded to tell me that I was mistaken, in fact, he said "You are wrong - we just got the juice yesterday." Oh really - is that what they told those pet owners who bought the tainted pet food that killed their animals? It's your fault, not mine. I was so mad, I took the juice and slammed it into the garbage can. Then got back in the car and told my husband what happened. He of course, jumped out of the car and went back inside and of course, got me my money back.
So even though we got a refund, we're still boycotting - I don't need to be harrassed or told that I'm wrong about tainted juice to know that I'm not welcome at the bagel place anymore!

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Posted in: Blog, Undercover Mom on 03/25/2007

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